Harborline Freight
Enterprise · Logistics · NA · ACC-001
40 At risk
Priority 75
ARR
$310k
contract since 5 Dec 2023
Renewal
5 Dec 2026
in 54 days
Seat utilisation
50%
124 active / 250 seats
Last contact
116d
last call/meeting 116d ago
Why the health score is 40
Usage trend0 / 25
- Active users 201 → 133 (−34%) comparing 04–06 with 08–09
- Sessions −28% over the same period
Seat utilisation6 / 15
- 124 of 250 seats active in 2026-09 (50%)
- Under half the seats in use: shelfware risk at renewal
Engagement recency1 / 15
- Last call/meeting 116 days ago (2026-06-18)
Relationship7 / 15
- Active champion: Ivan Evans (Ops Manager)
- Decision maker Priya Zimmer (VP Engineering) not engaged in 6 months
- 2 active contacts engaged (multi-threaded)
- Red flags in notes: declined a meeting (−4)
Support20 / 20
- No open tickets
Sentiment (NPS)6 / 10
- Latest NPS 8 from Ivan Evans (champion) on 2026-04-14: “Solid tool, team relies on it for weekly planning.”
Flags
Active users down 34% since springNo live conversation in 116 daysRenews in 54 days with no live conversation for 116 days
Active users vs seats
Activity timeline
- 18 Jun 2026callsignalCheck-in. 'All good, busy season.' Declined to book next QBR for now.Ivan Evans · J. Moreau
- 25 Apr 2026emailSent monthly product update and webinar invite.Amir Garcia · J. Moreau
- 14 Apr 2026NPSScored 8: “Solid tool, team relies on it for weekly planning.”Ivan Evans
- 30 Mar 2026callQuick sync on onboarding two new team leads.Amir Garcia · J. Moreau
- 19 Mar 2026meetingsignalQBR. Strong adoption across 4 depots. Champion mentioned possible reorg later in the year.Ivan Evans · J. Moreau
- 10 Mar 2026emailShared help-centre articles on reporting dashboards.Ivan Evans · J. Moreau
Next step
No next step set.
Suggested actions
- Usage is down 34%. Book an exec check-in with Priya Zimmer (VP Engineering): find out what changed (reorg, team cuts, tool switch) and agree a re-adoption plan before renewal sizing.
- No live conversation in 116 days. Call Ivan Evans to reset the cadence and book a QBR.
- Renews in 54 days. Fix the risks above first, then put renewal terms in front of Priya Zimmer (VP Engineering) at least 30 days out.
Tasks
| Task | Rule | Priority | Due | |
|---|---|---|---|---|
Start renewal: Harborline Freight renews 2026-12-05 (54 days) Renews in 54 days. Fix the risks above first, then put renewal terms in front of Priya Zimmer (VP Engineering) at least 30 days out. | Renewal in 90 days | high | 19 Oct 2026 | |
Risk review: Harborline Freight (health 40) Usage is down 34%. Book an exec check-in with Priya Zimmer (VP Engineering): find out what changed (reorg, team cuts, tool switch) and agree a re-adoption plan before renewal sizing. | At-risk account | high | 14 Oct 2026 | done 2026-10-26 |
Check in with Ivan Evans: no contact for 116 days Last logged touch 2026-06-18. | No contact 30+ days | high | 17 Oct 2026 | done 2026-10-26 |
Contacts
| Name | Role | |
|---|---|---|
| Ivan Evans Ops Manager | champion | ivan.evans@harborline.com |
| Priya Zimmer VP Engineering | decision maker | priya.zimmer@harborline.com |
| Amir Garcia Project Manager | user | amir.garcia@harborline.com |
| Grace Vance Coordinator | user | grace.vance@harborline.com |
| Wes Nakamura Procurement Lead | billing | wes.nakamura@harborline.com |
Support tickets
No tickets.