Corvid Analytics
Growth · Software · EMEA · ACC-003
48 At risk
Priority 37
ARR
$96k
contract since 28 Nov 2024
Renewal
28 Nov 2026
in 47 days
Seat utilisation
70%
56 active / 80 seats
Last contact
27d
last call/meeting 153d ago
Why the health score is 48
Usage trend11 / 25
- Active users 69 → 58 (−17%) comparing 04–06 with 08–09
- Sessions −14% over the same period
Seat utilisation12 / 15
- 56 of 80 seats active in 2026-09 (70%)
Engagement recency0 / 15
- Last call/meeting 153 days ago (2026-05-12)
- Last touch of any kind: email 27 days ago
Relationship0 / 15
- Champion Dana Whitfield has left; no replacement identified
- Decision maker Elena Okafor (Head of Delivery) not engaged in 6 months
- Only 1 active contact engaged: single-threaded
- Red flags in notes: key contact left, email bounced (−8)
Support20 / 20
- No open tickets
- Avg CSAT last 90 days: 4.5/5 across 2 ticket(s)
Sentiment (NPS)5 / 10
- No NPS response from a current contact: scored neutral
- Ignored NPS 9 from Dana Whitfield (no longer at company)
Flags
Usage declining (users −17%, sessions −14%)No live conversation in 153 daysChampion Dana Whitfield leftRenews in 47 days with no live conversation for 153 days
Active users vs seats
Activity timeline
- 15 Sept 2026emailsignalRenewal kickoff email to Dana bounced. LinkedIn shows she left Corvid in August. No replacement contact identified yet.Dana Whitfield · J. Moreau
- 20 Aug 2026ticketTCK-0057 opened: low billing (closed, CSAT 5)
- 16 Jul 2026ticketTCK-0041 opened: normal billing (closed, CSAT 4)
- 12 May 2026callsignalDana keen to renew; asked about multi-year discount.Dana Whitfield · J. Moreau
- 21 Apr 2026emailShared tips on using templates for recurring projects.Ivan Alvarez · J. Moreau
- 16 Apr 2026NPSScored 9: “Dana here - our team would be lost without Loopwise.”Dana Whitfield
- 7 Apr 2026emailSent monthly product update and webinar invite.Ivan Alvarez · J. Moreau
- 3 Mar 2026meetingQuarterly business review. Reviewed adoption and upcoming projects.Dana Whitfield · J. Moreau
Next step
No next step set.
Suggested actions
- Champion Dana Whitfield has left. Call Elena Okafor (Head of Delivery) this week: introduce yourself as the new CSM, confirm who owns the renewal, and ask who should replace Dana day to day.
- No live conversation in 153 days. Call Elena Okafor (Head of Delivery) to reset the cadence and book a QBR.
- Renews in 47 days. Fix the risks above first, then put renewal terms in front of Elena Okafor (Head of Delivery) at least 30 days out.
Tasks
| Task | Rule | Priority | Due | |
|---|---|---|---|---|
Risk review: Corvid Analytics (health 48) Champion Dana Whitfield has left. Call Elena Okafor (Head of Delivery) this week: introduce yourself as the new CSM, confirm who owns the renewal, and ask who should replace Dana day to day. | At-risk account | high | 14 Oct 2026 | |
Identify a new champion at Corvid Analytics Start with Elena Okafor (Head of Delivery). | No active champion | high | 15 Oct 2026 | |
Start renewal: Corvid Analytics renews 2026-11-28 (47 days) Renews in 47 days. Fix the risks above first, then put renewal terms in front of Elena Okafor (Head of Delivery) at least 30 days out. | Renewal in 90 days | high | 19 Oct 2026 |
Contacts
| Name | Role | |
|---|---|---|
| Dana Whitfield PMO Lead | champion left company | dana.whitfield@corvidanalytics.io |
| Elena Okafor Head of Delivery | decision maker | elena.okafor@corvidanalytics.io |
| Ivan Alvarez Project Manager | user | ivan.alvarez@corvidanalytics.io |
| Priya Fischer Procurement Lead | billing | priya.fischer@corvidanalytics.io |
Support tickets
| Ticket | Opened | Priority | Status | CSAT |
|---|---|---|---|---|
| TCK-0057 billing | 20 Aug 2026 | low | closed | 5 |
| TCK-0041 billing | 16 Jul 2026 | normal | closed | 4 |