Tessellate Design
Growth · Agency · NA · ACC-004
92 Healthy
Priority 3
ARR
$72k
contract since 1 Mar 2025
Renewal
1 Mar 2027
in 140 days
Seat utilisation
115%
69 active / 60 seats
Last contact
12d
last call/meeting 53d ago
Why the health score is 92
Usage trend25 / 25
- Active users 61 → 69 (+12%) comparing 04–06 with 08–09
- Sessions +11% over the same period
Seat utilisation15 / 15
- 69 of 60 seats active in 2026-09 (115%)
- Over the purchased seat count
Engagement recency11 / 15
- Last call/meeting 53 days ago (2026-08-20)
- Last touch of any kind: email 12 days ago
Relationship11 / 15
- Active champion: Nate Morgan (Head of Operations)
- Decision maker Kara Morgan (VP Operations) not engaged in 6 months
- 2 active contacts engaged (multi-threaded)
Support20 / 20
- No open tickets
- Avg CSAT last 90 days: 4.0/5 across 1 ticket(s)
Sentiment (NPS)10 / 10
- Latest NPS 9 from Nate Morgan (champion) on 2026-08-12: “Great product. We keep running out of seats though.”
Flags
Over seat limit (115%)
Active users vs seats
Activity timeline
- 30 Sept 2026emailsignalSent Enterprise plan one-pager. No reply yet.Nate Morgan · J. Moreau
- 20 Aug 2026callsignalChampion asked about SSO and adding ~25 seats for a new studio. Said they'd 'circle back after budget planning'.Nate Morgan · J. Moreau
- 12 Aug 2026NPSScored 9: “Great product. We keep running out of seats though.”Nate Morgan
- 8 Aug 2026ticketTCK-0049 opened: normal access (closed, CSAT 4)
- 16 Jun 2026ticketTCK-0029 opened: normal access (closed, CSAT 4)
- 5 May 2026ticketTCK-0015 opened: low integration (closed, CSAT 4)
- 28 Apr 2026emailShared tips on using templates for recurring projects.Yara Ito · J. Moreau
- 15 Apr 2026NPSScored 8Yara Ito
- 1 Apr 2026emailShared help-centre articles on reporting dashboards.Yara Ito · J. Moreau
- 12 Mar 2026emailShared help-centre articles on reporting dashboards.Nate Morgan · J. Moreau
Next step
No next step set.
Suggested actions
- Expansion signal: Using 115% of seats: true-up / add seats. Propose a seat / plan upgrade.
Expansion signals
- Using 115% of seats: true-up / add seats
- Notes 2026-08-20: asked about / short of seats
- Notes 2026-08-20: asked about SSO (Enterprise feature)
- Notes 2026-09-30: Enterprise upgrade in discussion
- NPS comment: “Great product. We keep running out of seats though.” (asked about / short of seats)
Tasks
No tasks here.
Contacts
| Name | Role | |
|---|---|---|
| Nate Morgan Head of Operations | champion | nate.morgan@tessellate.design |
| Kara Morgan VP Operations | decision maker | kara.morgan@tessellate.design |
| Yara Ito Coordinator | user | yara.ito@tessellate.design |
| Sam Nakamura Controller | billing | sam.nakamura@tessellate.design |
Support tickets
| Ticket | Opened | Priority | Status | CSAT |
|---|---|---|---|---|
| TCK-0049 access | 8 Aug 2026 | normal | closed | 4 |
| TCK-0029 access | 16 Jun 2026 | normal | closed | 4 |
| TCK-0015 integration | 5 May 2026 | low | closed | 4 |