Kestrel Robotics

Enterprise · Manufacturing · APAC · ACC-005

96 Healthy

Priority 2

ARR

$140k

contract since 10 Jun 2024

Renewal

10 Jun 2027

in 241 days

Seat utilisation

81%

121 active / 150 seats

Last contact

21d

last call/meeting 21d ago

Why the health score is 96

Usage trend25 / 25

Active users 102 → 120 (+18%) comparing 04–06 with 08–09
Sessions +16% over the same period

Seat utilisation15 / 15

121 of 150 seats active in 2026-09 (81%)

Engagement recency15 / 15

Last call/meeting 21 days ago (2026-09-21)

Relationship15 / 15

Active champion: Jade Vance (Ops Manager)
Decision maker Jonah Garcia engaged in last 6 months
2 active contacts engaged (multi-threaded)

Support20 / 20

No open tickets
Avg CSAT last 90 days: 4.5/5 across 8 ticket(s)

Sentiment (NPS)6 / 10

Latest NPS 8 from Jade Vance (champion) on 2026-08-13: “Support is quick. Lots of feature ideas from our engineers.”

Flags

No flags

Active users vs seats

Activity timeline

2 Oct 2026
ticketTCK-0077 opened: normal feature request (closed, CSAT 4)
26 Sept 2026
ticketTCK-0074 opened: normal feature request (closed, CSAT 4)
21 Sept 2026
callWalked through roadmap; customer happy with support response times.
Jade Vance · J. Moreau
8 Sept 2026
ticketTCK-0067 opened: normal how to (closed, CSAT 5)
18 Aug 2026
ticketTCK-0056 opened: normal how to (closed, CSAT 4)
16 Aug 2026
ticketTCK-0051 opened: normal how to (closed, CSAT 5)
13 Aug 2026
NPSScored 8: “Support is quick. Lots of feature ideas from our engineers.”
Jade Vance
30 Jul 2026
ticketTCK-0046 opened: normal how to (closed, CSAT 5)
22 Jul 2026
ticketTCK-0042 opened: normal feature request (closed, CSAT 4)
15 Jul 2026
ticketTCK-0040 opened: normal feature request (closed, CSAT 5)
7 Jul 2026
ticketTCK-0038 opened: normal how to (closed, CSAT 5)
2 Jul 2026
meetingQBR. Usage growing; engineering team files lots of feature requests. Very engaged.
Jonah Garcia · J. Moreau
13 May 2026
ticketTCK-0018 opened: low how to (closed, CSAT 5)
24 Apr 2026
ticketTCK-0010 opened: low how to (closed, CSAT 5)
21 Apr 2026
ticketTCK-0008 opened: normal how to (closed, CSAT 5)
18 Apr 2026
ticketTCK-0007 opened: normal feature request (closed, CSAT 4)
13 Apr 2026
callCheck-in call. No major issues raised; team using timelines and resource views.
Nate Brooks · J. Moreau
10 Apr 2026
ticketTCK-0004 opened: normal feature request (closed, CSAT 4)
22 Mar 2026
emailSent monthly product update and webinar invite.
Jade Vance · J. Moreau
11 Mar 2026
emailShared help-centre articles on reporting dashboards.
Nate Brooks · J. Moreau

Next step

No next step set.

Suggested actions

Healthy. Keep the regular cadence with Jade Vance and look for case-study or referral opportunities.

Tasks

No tasks here.

Contacts

Name	Role	Email
Jade Vance Ops Manager	champion	jade.vance@kestrelrobotics.com
Jonah Garcia CTO	decision maker	jonah.garcia@kestrelrobotics.com
Nate Brooks Project Manager	user	nate.brooks@kestrelrobotics.com
Umar Brooks Project Manager	user	umar.brooks@kestrelrobotics.com
Lena Patel Controller	billing	lena.patel@kestrelrobotics.com

Support tickets

Ticket	Opened	Priority	Status	CSAT
TCK-0077 feature request	2 Oct 2026	normal	closed	4
TCK-0074 feature request	26 Sept 2026	normal	closed	4
TCK-0067 how to	8 Sept 2026	normal	closed	5
TCK-0056 how to	18 Aug 2026	normal	closed	4
TCK-0051 how to	16 Aug 2026	normal	closed	5
TCK-0046 how to	30 Jul 2026	normal	closed	5
TCK-0042 feature request	22 Jul 2026	normal	closed	4
TCK-0040 feature request	15 Jul 2026	normal	closed	5
TCK-0038 how to	7 Jul 2026	normal	closed	5
TCK-0018 how to	13 May 2026	low	closed	5
TCK-0010 how to	24 Apr 2026	low	closed	5
TCK-0008 how to	21 Apr 2026	normal	closed	5
TCK-0007 feature request	18 Apr 2026	normal	closed	4
TCK-0004 feature request	10 Apr 2026	normal	closed	4