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Today: Mon, 12 Oct 2026

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Pinegrove Schools

Growth · Education · NA · ACC-006

74 Watch
Priority 11
ARR
$54k
contract since 15 Nov 2025
Renewal
15 Nov 2026
in 34 days
Seat utilisation
81%
57 active / 70 seats
Last contact
163d
last call/meeting 201d ago

Why the health score is 74

Usage trend25 / 25
  • Active users 50 → 56 (+13%) comparing 04–06 with 08–09
  • Sessions −7% over the same period
Seat utilisation15 / 15
  • 57 of 70 seats active in 2026-09 (81%)
Engagement recency0 / 15
  • Last call/meeting 201 days ago (2026-03-25)
  • Last touch of any kind: email 163 days ago
Relationship8 / 15
  • Active champion: Hana Fischer (Head of Operations)
  • Decision maker Gabe Chen (COO) not engaged in 6 months
  • Only 1 active contact engaged: single-threaded
Support20 / 20
  • No open tickets
Sentiment (NPS)6 / 10
  • Latest NPS 7 from Hana Fischer (champion) on 2026-04-20: “Works fine for us.”

Flags

No live conversation in 201 daysRenews in 34 days with no live conversation for 201 daysFirst renewal for this customer

Active users vs seats

70 seats purchased52Apr50May47Jun41Jul55Aug57Sept

Activity timeline

Calls and meetings count as live contact in the health score.
  • 2 May 2026
    emailSent summer-term planning template.
    Hana Fischer · J. Moreau
  • 20 Apr 2026
    NPSScored 7: “Works fine for us.”
    Hana Fischer
  • 25 Mar 2026
    meetingQuarterly business review. Reviewed adoption and upcoming projects.
    Elena Turner · J. Moreau
  • 19 Mar 2026
    callCheck-in call. No major issues raised; team using timelines and resource views.
    Hana Fischer · J. Moreau
  • 11 Mar 2026
    callOnboarding check-in. Teachers using it for term planning.
    Hana Fischer · J. Moreau

Next step

No next step set.

Suggested actions

  1. No live conversation in 201 days. Call Hana Fischer to reset the cadence and book a QBR.
  2. Renews in 34 days. Fix the risks above first, then put renewal terms in front of Gabe Chen (COO) at least 30 days out.

Tasks

TaskRulePriorityDue
Check in with Hana Fischer: no contact for 163 days
Last logged touch 2026-05-02.
No contact 30+ daysnormal17 Oct 2026
Start renewal: Pinegrove Schools renews 2026-11-15 (34 days)
Renews in 34 days. Fix the risks above first, then put renewal terms in front of Gabe Chen (COO) at least 30 days out.
Renewal in 90 dayshigh19 Oct 2026

Contacts

NameRoleEmail
Hana Fischer
Head of Operations
championhana.fischer@pinegrove.edu
Gabe Chen
COO
decision makergabe.chen@pinegrove.edu
Elena Turner
Project Manager
userelena.turner@pinegrove.edu

Support tickets

No tickets.