Quillfeather Media
Growth · Media · EMEA · ACC-008
74 Healthy
Priority 7
ARR
$36k
contract since 1 May 2025
Renewal
Unknown
not in export
Seat utilisation
78%
31 active / 40 seats
Last contact
34d
last call/meeting 166d ago
Why the health score is 74
Usage trend25 / 25
- Active users 30 → 32 (+5%) comparing 04–06 with 08–09
- Sessions −12% over the same period
Seat utilisation14 / 15
- 31 of 40 seats active in 2026-09 (78%)
Engagement recency0 / 15
- Last call/meeting 166 days ago (2026-04-29)
- Last touch of any kind: email 34 days ago
Relationship11 / 15
- Active champion: Nia Chen (Ops Manager)
- Decision maker Lena Singh (Head of Delivery) not engaged in 6 months
- 2 active contacts engaged (multi-threaded)
Support18 / 20
- No open tickets
- Avg CSAT last 90 days: 3.0/5 across 1 ticket(s)
Sentiment (NPS)6 / 10
- Latest NPS 7 from Nia Chen (champion) on 2026-08-12
Flags
No live conversation in 166 daysRenewal date missing
Active users vs seats
Activity timeline
- 8 Sept 2026emailShared tips on using templates for recurring projects.Nia Chen · J. Moreau
- 14 Aug 2026ticketTCK-0050 opened: normal feature request (closed, CSAT 3)
- 12 Aug 2026NPSScored 7Nia Chen
- 29 Apr 2026callQuick sync on onboarding two new team leads.Umar Ito · J. Moreau
- 23 Mar 2026emailShared tips on using templates for recurring projects.Umar Ito · J. Moreau
- 20 Mar 2026emailShared tips on using templates for recurring projects.Nia Chen · J. Moreau
Next step
No next step set.
Suggested actions
- No live conversation in 166 days. Call Nia Chen to reset the cadence and book a QBR.
- No renewal date on file. Confirm the contract term with Finance.
Tasks
| Task | Rule | Priority | Due | |
|---|---|---|---|---|
Check in with Nia Chen: no contact for 34 days Last logged touch 2026-09-08. | No contact 30+ days | normal | 17 Oct 2026 | |
Confirm renewal date for Quillfeather Media with Finance Contract started 2025-05-01; no renewal date in the export. | Renewal date missing | normal | 19 Oct 2026 |
Contacts
| Name | Role | |
|---|---|---|
| Nia Chen Ops Manager | champion | nia.chen@quillfeather.co.uk |
| Lena Singh Head of Delivery | decision maker | lena.singh@quillfeather.co.uk |
| Umar Ito Team Lead | user | umar.ito@quillfeather.co.uk |
Support tickets
| Ticket | Opened | Priority | Status | CSAT |
|---|---|---|---|---|
| TCK-0050 feature request | 14 Aug 2026 | normal | closed | 3 |