Sable Energy
Growth · Energy · NA · ACC-009
90 At risk
Priority 13
ARR
$88k
contract since 30 Sept 2024
Renewal
30 Sept 2026
12 days overdue
Seat utilisation
80%
60 active / 75 seats
Last contact
0d
last call/meeting 48d ago
Why the health score is 90
Usage trend22 / 25
- Active users 63 → 61 (−4%) comparing 04–06 with 08–09
- Sessions −18% over the same period
Seat utilisation15 / 15
- 60 of 75 seats active in 2026-09 (80%)
Engagement recency12 / 15
- Last call/meeting 48 days ago (2026-08-25)
- Last touch of any kind: note 0 days ago
Relationship15 / 15
- Active champion: Umar Hughes (Director of Program Management)
- Decision maker Zane Evans engaged in last 6 months
- 3 active contacts engaged (multi-threaded)
Support20 / 20
- No open tickets
Sentiment (NPS)6 / 10
- Latest NPS 8 from Umar Hughes (champion) on 2026-04-17
Flags
Renewal date passed 12 days ago: confirm signature
Active users vs seats
Activity timeline
- 12 Oct 2026you · notesignalAccount review: renewal date (30 Sep) has passed. Verbal yes from Zane in Aug and order form sent 22 Sep, but no signature on file. Chase Umar today and confirm the countersigned order form.You (new CSM)
- 22 Sept 2026emailSent renewal order form for signature.Umar Hughes · J. Moreau
- 25 Aug 2026callsignalRenewal discussion. Verbal yes on same terms.Zane Evans · J. Moreau
- 19 May 2026meetingQuarterly business review. Reviewed adoption and upcoming projects.Dana Khan · J. Moreau
- 30 Apr 2026emailShared help-centre articles on reporting dashboards.Dana Khan · J. Moreau
- 21 Apr 2026ticketTCK-0009 opened: normal feature request (closed, CSAT 4)
- 17 Apr 2026NPSScored 8Umar Hughes
- 20 Mar 2026emailShared help-centre articles on reporting dashboards.Umar Hughes · J. Moreau
Next step
- 13 Oct 2026Confirm signed renewal order form with Umar Hughes
Suggested actions
- Renewal date has passed. Confirm today that the order form was signed (chase Umar Hughes); if not, agree a short extension so service isn't interrupted.
Tasks
| Task | Rule | Priority | Due | |
|---|---|---|---|---|
Confirm signed renewal: Sable Energy (date passed 2026-09-30) Renewal date has passed. Confirm today that the order form was signed (chase Umar Hughes); if not, agree a short extension so service isn't interrupted. | Renewal date passed | high | 12 Oct 2026 | |
Risk review: Sable Energy (health 90) Renewal date has passed. Confirm today that the order form was signed (chase Umar Hughes); if not, agree a short extension so service isn't interrupted. | At-risk account | high | 14 Oct 2026 |
Contacts
| Name | Role | |
|---|---|---|
| Umar Hughes Director of Program Management | champion | umar.hughes@sableenergy.com |
| Zane Evans CTO | decision maker | zane.evans@sableenergy.com |
| Dana Khan Project Manager | user | dana.khan@sableenergy.com |
Support tickets
| Ticket | Opened | Priority | Status | CSAT |
|---|---|---|---|---|
| TCK-0009 feature request | 21 Apr 2026 | normal | closed | 4 |