Cobalt Biotech
Growth · Life Sciences · EMEA · ACC-012
91 Healthy
Priority 3
ARR
$98k
contract since 25 Apr 2024
Renewal
25 Apr 2027
in 195 days
Seat utilisation
75%
64 active / 85 seats
Last contact
18d
last call/meeting 18d ago
Why the health score is 91
Usage trend25 / 25
- Active users 59 → 64 (+8%) comparing 04–06 with 08–09
- Sessions −2% over the same period
Seat utilisation14 / 15
- 64 of 85 seats active in 2026-09 (75%)
Engagement recency15 / 15
- Last call/meeting 18 days ago (2026-09-24)
Relationship11 / 15
- Active champion: Rosa Jensen (PMO Lead)
- Decision maker Vera Garcia (CTO) not engaged in 6 months
- 2 active contacts engaged (multi-threaded)
Support20 / 20
- No open tickets
Sentiment (NPS)6 / 10
- Latest NPS 7 from Rosa Jensen (champion) on 2026-04-16
Flags
No flagsActive users vs seats
Activity timeline
- 24 Sept 2026meetingQuarterly business review. Reviewed adoption and upcoming projects.Rosa Jensen · J. Moreau
- 13 Jun 2026ticketTCK-0025 opened: normal feature request (closed, CSAT 4)
- 14 May 2026callQuick sync on onboarding two new team leads.Rosa Jensen · J. Moreau
- 4 May 2026emailShared help-centre articles on reporting dashboards.Gabe Patel · J. Moreau
- 27 Apr 2026callQuick sync on onboarding two new team leads.Rosa Jensen · J. Moreau
- 16 Apr 2026NPSScored 7Rosa Jensen
- 3 Apr 2026ticketTCK-0002 opened: low feature request (closed, CSAT 5)
Next step
No next step set.
Suggested actions
- Healthy. Keep the regular cadence with Rosa Jensen and look for case-study or referral opportunities.
Tasks
No tasks here.
Contacts
| Name | Role | |
|---|---|---|
| Rosa Jensen PMO Lead | champion | rosa.jensen@cobaltbiotech.com |
| Vera Garcia CTO | decision maker | vera.garcia@cobaltbiotech.com |
| Gabe Patel Senior Analyst | user | gabe.patel@cobaltbiotech.com |
Support tickets
| Ticket | Opened | Priority | Status | CSAT |
|---|---|---|---|---|
| TCK-0025 feature request | 13 Jun 2026 | normal | closed | 4 |
| TCK-0002 feature request | 3 Apr 2026 | low | closed | 5 |