Driftwood Hotels
Growth · Hospitality · APAC · ACC-013
83 Healthy
Priority 5
ARR
$64k
contract since 1 Jul 2025
Renewal
1 Jul 2027
in 262 days
Seat utilisation
64%
35 active / 55 seats
Last contact
42d
last call/meeting 42d ago
Why the health score is 83
Usage trend25 / 25
- Active users 32 → 36 (+10%) comparing 04–06 with 08–09
- Sessions +2% over the same period
Seat utilisation10 / 15
- 35 of 55 seats active in 2026-09 (64%)
Engagement recency13 / 15
- Last call/meeting 42 days ago (2026-08-31)
Relationship8 / 15
- Active champion: Dev Chen (Ops Manager)
- Decision maker Rosa Brooks (VP Operations) not engaged in 6 months
- Only 1 active contact engaged: single-threaded
Support17 / 20
- 1 open ticket(s): TCK-0079 low integration
- Avg CSAT last 90 days: 3.0/5 across 1 ticket(s)
Sentiment (NPS)10 / 10
- Latest NPS 9 from Dev Chen (champion) on 2026-08-17
Flags
No flagsActive users vs seats
Activity timeline
- 5 Oct 2026ticketTCK-0079 opened: low integration (open)
- 8 Sept 2026ticketTCK-0068 opened: low performance (closed, CSAT 3)
- 31 Aug 2026callQuick sync on onboarding two new team leads.Dev Chen · J. Moreau
- 17 Aug 2026NPSScored 9Dev Chen
- 23 Jun 2026ticketTCK-0034 opened: high bug (closed, CSAT 4)
- 19 Jun 2026ticketTCK-0032 opened: high how to (closed, CSAT 4)
- 19 May 2026ticketTCK-0019 opened: normal performance (closed, CSAT 4)
- 30 Apr 2026callQuick sync on onboarding two new team leads.Dev Chen · J. Moreau
- 13 Apr 2026emailShared tips on using templates for recurring projects.Dev Chen · J. Moreau
- 13 Apr 2026NPSScored 9Dev Chen
- 8 Mar 2026emailShared help-centre articles on reporting dashboards.Dev Chen · J. Moreau
Next step
No next step set.
Suggested actions
- Healthy. Keep the regular cadence with Dev Chen and look for case-study or referral opportunities.
Tasks
| Task | Rule | Priority | Due | |
|---|---|---|---|---|
Check in with Dev Chen: no contact for 42 days Last logged touch 2026-08-31. | No contact 30+ days | normal | 17 Oct 2026 |
Contacts
| Name | Role | |
|---|---|---|
| Dev Chen Ops Manager | champion | dev.chen@driftwoodhotel.com |
| Rosa Brooks VP Operations | decision maker | rosa.brooks@driftwoodhotel.com |
| Vera Young Team Lead | user | vera.young@driftwoodhotel.com |
Support tickets
| Ticket | Opened | Priority | Status | CSAT |
|---|---|---|---|---|
| TCK-0079 integration | 5 Oct 2026 | low | open | — |
| TCK-0068 performance | 8 Sept 2026 | low | closed | 3 |
| TCK-0034 bug | 23 Jun 2026 | high | closed | 4 |
| TCK-0032 how to | 19 Jun 2026 | high | closed | 4 |
| TCK-0019 performance | 19 May 2026 | normal | closed | 4 |