Ember Studios
Starter · Media · NA · ACC-014
78 Watch
Priority 3
ARR
$10k
contract since 22 Jan 2024
Renewal
22 Jan 2027
in 102 days
Seat utilisation
100%
15 active / 15 seats
Last contact
18d
last call/meeting 179d ago
Why the health score is 78
Usage trend25 / 25
- Active users 13 → 15 (+13%) comparing 04–06 with 08–09
- Sessions +9% over the same period
Seat utilisation15 / 15
- 15 of 15 seats active in 2026-09 (100%)
Engagement recency0 / 15
- Last call/meeting 179 days ago (2026-04-16)
- Last touch of any kind: email 18 days ago
Relationship8 / 15
- Active champion: Quinn Fischer (Ops Manager)
- Decision maker Jade Walsh (VP Engineering) not engaged in 6 months
- Only 1 active contact engaged: single-threaded
Support20 / 20
- No open tickets
- Avg CSAT last 90 days: 3.7/5 across 3 ticket(s)
Sentiment (NPS)10 / 10
- Latest NPS 9 from Quinn Fischer (champion) on 2026-04-19
Flags
No live conversation in 179 daysRenews in 102 days with no live conversation for 179 days
Active users vs seats
Activity timeline
- 24 Sept 2026emailShared help-centre articles on reporting dashboards.Quinn Fischer · J. Moreau
- 21 Aug 2026ticketTCK-0058 opened: normal how to (closed, CSAT 3)
- 2 Aug 2026ticketTCK-0047 opened: normal performance (closed, CSAT 3)
- 29 Jul 2026ticketTCK-0045 opened: low bug (closed, CSAT 5)
- 3 Jul 2026ticketTCK-0037 opened: normal access (closed, CSAT 4)
- 26 Apr 2026emailShared help-centre articles on reporting dashboards.Quinn Fischer · J. Moreau
- 19 Apr 2026NPSScored 9Quinn Fischer
- 16 Apr 2026meetingQuarterly business review. Reviewed adoption and upcoming projects.Quinn Fischer · J. Moreau
- 23 Mar 2026emailSent monthly product update and webinar invite.Quinn Fischer · J. Moreau
Next step
No next step set.
Suggested actions
- No live conversation in 179 days. Call Quinn Fischer to reset the cadence and book a QBR.
- Expansion signal: 100% of seats in use: close to the limit. Propose a seat / plan upgrade.
Expansion signals
- 100% of seats in use: close to the limit
Tasks
No tasks here.
Contacts
| Name | Role | |
|---|---|---|
| Quinn Fischer Ops Manager | champion | quinn.fischer@emberstudios.com |
| Jade Walsh VP Engineering | decision maker | jade.walsh@emberstudios.com |
Support tickets
| Ticket | Opened | Priority | Status | CSAT |
|---|---|---|---|---|
| TCK-0058 how to | 21 Aug 2026 | normal | closed | 3 |
| TCK-0047 performance | 2 Aug 2026 | normal | closed | 3 |
| TCK-0045 bug | 29 Jul 2026 | low | closed | 5 |
| TCK-0037 access | 3 Jul 2026 | normal | closed | 4 |