Fjord Maritime
Growth · Logistics · EMEA · ACC-015
74 Watch
Priority 12
ARR
$82k
contract since 26 Dec 2024
Renewal
26 Dec 2026
in 75 days
Seat utilisation
57%
40 active / 70 seats
Last contact
42d
no call or meeting logged
Why the health score is 74
Usage trend25 / 25
- Active users 39 → 41 (+4%) comparing 04–06 with 08–09
- Sessions +10% over the same period
Seat utilisation8 / 15
- 40 of 70 seats active in 2026-09 (57%)
Engagement recency0 / 15
- No call or meeting on record
- Last touch of any kind: email 42 days ago
Relationship11 / 15
- Active champion: Hiro Chen (PMO Lead)
- Decision maker Ivan Brooks (CTO) not engaged in 6 months
- 2 active contacts engaged (multi-threaded)
Support20 / 20
- No open tickets
- Avg CSAT last 90 days: 4.0/5 across 2 ticket(s)
Sentiment (NPS)10 / 10
- Latest NPS 10 from Hiro Chen (champion) on 2026-08-18: “Does what we need.”
Flags
No call or meeting on recordRenews in 75 days with no call or meeting on record
Active users vs seats
Activity timeline
- 31 Aug 2026emailSent monthly product update and webinar invite.Hiro Chen · J. Moreau
- 28 Aug 2026ticketTCK-0060 opened: high access (closed, CSAT 4)
- 18 Aug 2026NPSScored 10: “Does what we need.”Hiro Chen
- 16 Aug 2026ticketTCK-0052 opened: low billing (closed, CSAT 4)
- 20 May 2026emailShared tips on using templates for recurring projects.Lena Reyes · J. Moreau
- 15 Apr 2026NPSScored 7: “Onboarding new staff is easy.”Hiro Chen
- 13 Apr 2026emailShared tips on using templates for recurring projects.Hiro Chen · J. Moreau
Next step
No next step set.
Suggested actions
- No live conversation in ever days. Call Hiro Chen to reset the cadence and book a QBR.
- Renews in 75 days. Fix the risks above first, then put renewal terms in front of Ivan Brooks (CTO) at least 30 days out.
Tasks
| Task | Rule | Priority | Due | |
|---|---|---|---|---|
Check in with Hiro Chen: no contact for 42 days Last logged touch 2026-08-31. | No contact 30+ days | normal | 17 Oct 2026 | |
Start renewal: Fjord Maritime renews 2026-12-26 (75 days) Renews in 75 days. Fix the risks above first, then put renewal terms in front of Ivan Brooks (CTO) at least 30 days out. | Renewal in 90 days | high | 19 Oct 2026 |
Contacts
| Name | Role | |
|---|---|---|
| Hiro Chen PMO Lead | champion | hiro.chen@fjordmaritime.com |
| Ivan Brooks CTO | decision maker | ivan.brooks@fjordmaritime.com |
| Lena Reyes Team Lead | user | lena.reyes@fjordmaritime.com |
Support tickets
| Ticket | Opened | Priority | Status | CSAT |
|---|---|---|---|---|
| TCK-0060 access | 28 Aug 2026 | high | closed | 4 |
| TCK-0052 billing | 16 Aug 2026 | low | closed | 4 |