Northwind Logistics
Growth · Logistics · EMEA · ACC-017 (merged with duplicate ACC-029)
87 Healthy
Priority 4
ARR
$48k
contract since 14 Feb 2025
Renewal
14 Feb 2027
in 125 days
Seat utilisation
89%
40 active / 45 seats
Last contact
25d
last call/meeting 25d ago
Why the health score is 87
Usage trend25 / 25
- Active users 39 → 41 (+4%) comparing 04–06 with 08–09
- Sessions −6% over the same period
Seat utilisation15 / 15
- 40 of 45 seats active in 2026-09 (89%)
Engagement recency15 / 15
- Last call/meeting 25 days ago (2026-09-17)
Relationship8 / 15
- Active champion: Liam Nakamura (Head of Operations)
- Decision maker Liam Xu (CTO) not engaged in 6 months
- Only 1 active contact engaged: single-threaded
Support18 / 20
- No open tickets
- Avg CSAT last 90 days: 3.0/5 across 1 ticket(s)
Sentiment (NPS)6 / 10
- Latest NPS 8 from Liam Nakamura (champion) on 2026-08-14
Flags
No flagsActive users vs seats
Activity timeline
- 17 Sept 2026callCheck-in. Mentioned their account 'got set up twice' when they changed legal entity.Liam Nakamura · J. Moreau
- 14 Aug 2026NPSScored 8Liam Nakamura
- 28 Jul 2026ticketTCK-0044 opened: normal performance (closed, CSAT 3)
- 23 Jun 2026ticketTCK-0035 opened: low performance (closed, CSAT 5)
- 30 May 2026ticketTCK-0022 opened: normal how to (closed, CSAT 5)
- 14 May 2026emailShared tips on using templates for recurring projects.Liam Nakamura · J. Moreau
Next step
No next step set.
Suggested actions
- Healthy. Keep the regular cadence with Liam Nakamura and look for case-study or referral opportunities.
Tasks
No tasks here.
Contacts
| Name | Role | |
|---|---|---|
| Liam Nakamura Head of Operations | champion | liam.nakamura@northwind.eu |
| Liam Xu CTO | decision maker | liam.xu@northwind.eu |
| Amir Zimmer Team Lead | user | amir.zimmer@northwind.eu |
Support tickets
| Ticket | Opened | Priority | Status | CSAT |
|---|---|---|---|---|
| TCK-0044 performance | 28 Jul 2026 | normal | closed | 3 |
| TCK-0035 performance | 23 Jun 2026 | low | closed | 5 |
| TCK-0022 how to | 30 May 2026 | normal | closed | 5 |