Helix Genomics
Growth · Life Sciences · NA · ACC-018
74 Healthy
Priority 9
ARR
$110k
contract since 12 Sept 2023
Renewal
12 Sept 2027
in 335 days
Seat utilisation
56%
50 active / 90 seats
Last contact
31d
last call/meeting 31d ago
Why the health score is 74
Usage trend14 / 25
- Active users 59 → 52 (−13%) comparing 04–06 with 08–09
- Sessions −31% over the same period
Seat utilisation8 / 15
- 50 of 90 seats active in 2026-09 (56%)
Engagement recency15 / 15
- Last call/meeting 31 days ago (2026-09-11)
Relationship8 / 15
- Active champion: Grace Morgan (Head of Operations)
- Decision maker Eli Hughes (COO) not engaged in 6 months
- Only 1 active contact engaged: single-threaded
Support20 / 20
- No open tickets
Sentiment (NPS)10 / 10
- Latest NPS 9 from Grace Morgan (champion) on 2026-08-19: “Onboarding new staff is easy.”
Flags
Usage declining (users −13%, sessions −31%)
Active users vs seats
Activity timeline
- 11 Sept 2026meetingQuarterly business review. Reviewed adoption and upcoming projects.Grace Morgan · J. Moreau
- 19 Aug 2026NPSScored 9: “Onboarding new staff is easy.”Grace Morgan
- 12 Apr 2026ticketTCK-0005 opened: low integration (closed, CSAT 3)
- 9 Apr 2026emailShared tips on using templates for recurring projects.Dana Lopez · J. Moreau
- 17 Mar 2026callQuick sync on onboarding two new team leads.Grace Morgan · J. Moreau
Next step
No next step set.
Suggested actions
- Healthy. Keep the regular cadence with Grace Morgan and look for case-study or referral opportunities.
Tasks
| Task | Rule | Priority | Due | |
|---|---|---|---|---|
Check in with Grace Morgan: no contact for 31 days Last logged touch 2026-09-11. | No contact 30+ days | high | 17 Oct 2026 |
Contacts
| Name | Role | |
|---|---|---|
| Grace Morgan Head of Operations | champion | grace.morgan@helixgenomics.com |
| Eli Hughes COO | decision maker | eli.hughes@helixgenomics.com |
| Dana Lopez Senior Analyst | user | dana.lopez@helixgenomics.com |
| Olivia Hughes Finance Manager | billing | olivia.hughes@helixgenomics.com |
Support tickets
| Ticket | Opened | Priority | Status | CSAT |
|---|---|---|---|---|
| TCK-0005 integration | 12 Apr 2026 | low | closed | 3 |