Ironbark Mining
Growth · Energy · APAC · ACC-019
62 Watch
Priority 10
ARR
$58k
contract since 20 May 2024
Renewal
20 May 2027
in 220 days
Seat utilisation
50%
25 active / 50 seats
Last contact
23d
last call/meeting 171d ago
Why the health score is 62
Usage trend20 / 25
- Active users 28 → 27 (−6%) comparing 04–06 with 08–09
- Sessions −0% over the same period
Seat utilisation6 / 15
- 25 of 50 seats active in 2026-09 (50%)
Engagement recency0 / 15
- Last call/meeting 171 days ago (2026-04-24)
- Last touch of any kind: email 23 days ago
Relationship11 / 15
- Active champion: Zane Khan (Director of Program Management)
- Decision maker Elena Young (CTO) not engaged in 6 months
- 2 active contacts engaged (multi-threaded)
Support20 / 20
- No open tickets
Sentiment (NPS)5 / 10
- No NPS response from a current contact: scored neutral
Flags
No live conversation in 171 days
Active users vs seats
Activity timeline
- 19 Sept 2026emailSent monthly product update and webinar invite.Zane Khan · J. Moreau
- 24 Apr 2026callQuick sync on onboarding two new team leads.Wes Usman · J. Moreau
- 18 Apr 2026emailShared tips on using templates for recurring projects.Wes Usman · J. Moreau
- 17 Mar 2026emailShared tips on using templates for recurring projects.Zane Khan · J. Moreau
Next step
No next step set.
Suggested actions
- No live conversation in 171 days. Call Zane Khan to reset the cadence and book a QBR.
Tasks
No tasks here.
Contacts
| Name | Role | |
|---|---|---|
| Zane Khan Director of Program Management | champion | zane.khan@ironbarkmining.com |
| Elena Young CTO | decision maker | elena.young@ironbarkmining.com |
| Wes Usman Coordinator | user | wes.usman@ironbarkmining.com |
Support tickets
No tickets.