Juniper Retail
Starter · Retail · NA · ACC-020
76 Healthy
Priority 2
ARR
$7k
contract since 25 Apr 2023
Renewal
25 Apr 2027
in 195 days
Seat utilisation
75%
9 active / 12 seats
Last contact
18d
last call/meeting 18d ago
Why the health score is 76
Usage trend14 / 25
- Active users 11 → 10 (−14%) comparing 04–06 with 08–09
- Sessions −9% over the same period
Seat utilisation14 / 15
- 9 of 12 seats active in 2026-09 (75%)
Engagement recency15 / 15
- Last call/meeting 18 days ago (2026-09-24)
Relationship8 / 15
- Active champion: Ivan Khan (Head of Operations)
- Decision maker Hiro Ito (COO) not engaged in 6 months
- Only 1 active contact engaged: single-threaded
Support20 / 20
- No open tickets
- Avg CSAT last 90 days: 4.0/5 across 1 ticket(s)
Sentiment (NPS)6 / 10
- Latest NPS 8 from Ivan Khan (champion) on 2026-08-15: “Great support team.”
Flags
No flagsActive users vs seats
Activity timeline
- 24 Sept 2026callCheck-in call. No major issues raised; team using timelines and resource views.Ivan Khan · J. Moreau
- 16 Aug 2026ticketTCK-0053 opened: normal billing (closed, CSAT 4)
- 15 Aug 2026NPSScored 8: “Great support team.”Ivan Khan
- 18 Apr 2026NPSScored 6: “Reporting could be better.”Ivan Khan
- 13 Apr 2026emailShared help-centre articles on reporting dashboards.Ivan Khan · J. Moreau
- 9 Apr 2026callCheck-in call. No major issues raised; team using timelines and resource views.Ivan Khan · J. Moreau
Next step
No next step set.
Suggested actions
- Healthy. Keep the regular cadence with Ivan Khan and look for case-study or referral opportunities.
Tasks
No tasks here.
Contacts
| Name | Role | |
|---|---|---|
| Ivan Khan Head of Operations | champion | ivan.khan@juniperretail.com |
| Hiro Ito COO | decision maker | hiro.ito@juniperretail.com |
Support tickets
| Ticket | Opened | Priority | Status | CSAT |
|---|---|---|---|---|
| TCK-0053 billing | 16 Aug 2026 | normal | closed | 4 |