Kitewave Telecom
Growth · Telecom · EMEA · ACC-021
70 Healthy
Priority 9
ARR
$76k
contract since 5 May 2023
Renewal
5 May 2027
in 205 days
Seat utilisation
77%
50 active / 65 seats
Last contact
9d
no call or meeting logged
Why the health score is 70
Usage trend25 / 25
- Active users 45 → 50 (+11%) comparing 04–06 with 08–09
- Sessions −1% over the same period
Seat utilisation14 / 15
- 50 of 65 seats active in 2026-09 (77%)
Engagement recency0 / 15
- No call or meeting on record
- Last touch of any kind: email 9 days ago
Relationship8 / 15
- Active champion: Quinn Brooks (Head of Operations)
- Decision maker Marco Nakamura (CTO) not engaged in 6 months
- Only 1 active contact engaged: single-threaded
Support20 / 20
- No open tickets
- Avg CSAT last 90 days: 3.5/5 across 2 ticket(s)
Sentiment (NPS)3 / 10
- Latest NPS 6 from Quinn Brooks (champion) on 2026-08-18
Flags
No call or meeting on record
Active users vs seats
Activity timeline
- 8 Oct 2026ticketTCK-0082 opened: normal billing (closed, CSAT 3)
- 3 Oct 2026emailSent monthly product update and webinar invite.Quinn Brooks · J. Moreau
- 18 Aug 2026NPSScored 6Quinn Brooks
- 4 Aug 2026ticketTCK-0048 opened: high integration (closed, CSAT 4)
- 26 May 2026ticketTCK-0020 opened: high billing (closed, CSAT 4)
- 26 Apr 2026ticketTCK-0012 opened: normal feature request (closed, CSAT 4)
- 16 Apr 2026ticketTCK-0006 opened: high integration (closed, CSAT 3)
- 14 Apr 2026NPSScored 7: “Timeline view is excellent.”Quinn Brooks
- 20 Mar 2026emailSent monthly product update and webinar invite.Umar Nakamura · J. Moreau
Next step
No next step set.
Suggested actions
- No live conversation in ever days. Call Quinn Brooks to reset the cadence and book a QBR.
Tasks
No tasks here.
Contacts
| Name | Role | |
|---|---|---|
| Quinn Brooks Head of Operations | champion | quinn.brooks@kitewaveteleco.com |
| Marco Nakamura CTO | decision maker | marco.nakamura@kitewaveteleco.com |
| Umar Nakamura Project Manager | user | umar.nakamura@kitewaveteleco.com |
Support tickets
| Ticket | Opened | Priority | Status | CSAT |
|---|---|---|---|---|
| TCK-0082 billing | 8 Oct 2026 | normal | closed | 3 |
| TCK-0048 integration | 4 Aug 2026 | high | closed | 4 |
| TCK-0020 billing | 26 May 2026 | high | closed | 4 |
| TCK-0012 feature request | 26 Apr 2026 | normal | closed | 4 |
| TCK-0006 integration | 16 Apr 2026 | high | closed | 3 |