Lumen Architects
Starter · Agency · EMEA · ACC-022
93 Healthy
Priority 1
ARR
$12k
contract since 8 Aug 2024
Renewal
8 Aug 2027
in 300 days
Seat utilisation
95%
19 active / 20 seats
Last contact
23d
last call/meeting 23d ago
Why the health score is 93
Usage trend25 / 25
- Active users 17 → 17 (+2%) comparing 04–06 with 08–09
- Sessions +2% over the same period
Seat utilisation15 / 15
- 19 of 20 seats active in 2026-09 (95%)
Engagement recency15 / 15
- Last call/meeting 23 days ago (2026-09-19)
Relationship8 / 15
- Active champion: Yara Singh (PMO Lead)
- Decision maker Bea Alvarez (Head of Delivery) not engaged in 6 months
- Only 1 active contact engaged: single-threaded
Support20 / 20
- No open tickets
Sentiment (NPS)10 / 10
- Latest NPS 9 from Yara Singh (champion) on 2026-08-14: “Reporting could be better.”
Flags
No flagsActive users vs seats
Activity timeline
- 19 Sept 2026callCheck-in call. No major issues raised; team using timelines and resource views.Yara Singh · J. Moreau
- 14 Aug 2026NPSScored 9: “Reporting could be better.”Yara Singh
- 16 May 2026emailShared help-centre articles on reporting dashboards.Yara Singh · J. Moreau
- 9 May 2026emailShared tips on using templates for recurring projects.Yara Singh · J. Moreau
- 3 May 2026ticketTCK-0014 opened: normal how to (closed, CSAT 4)
- 24 Apr 2026ticketTCK-0011 opened: normal performance (closed, CSAT 5)
- 14 Apr 2026NPSScored 9: “Timeline view is excellent.”Yara Singh
- 13 Apr 2026callQuick sync on onboarding two new team leads.Yara Singh · J. Moreau
- 6 Apr 2026ticketTCK-0003 opened: low access (closed, CSAT 4)
Next step
No next step set.
Suggested actions
- Expansion signal: 95% of seats in use: close to the limit. Propose a seat / plan upgrade.
Expansion signals
- 95% of seats in use: close to the limit
Tasks
No tasks here.
Contacts
| Name | Role | |
|---|---|---|
| Yara Singh PMO Lead | champion | yara.singh@lumenarchitect.com |
| Bea Alvarez Head of Delivery | decision maker | bea.alvarez@lumenarchitect.com |
Support tickets
| Ticket | Opened | Priority | Status | CSAT |
|---|---|---|---|---|
| TCK-0014 how to | 3 May 2026 | normal | closed | 4 |
| TCK-0011 performance | 24 Apr 2026 | normal | closed | 5 |
| TCK-0003 access | 6 Apr 2026 | low | closed | 4 |