Nimbus Cloudworks
Growth · Software · NA · ACC-024
73 Healthy
Priority 6
ARR
$42k
contract since 9 Jun 2023
Renewal
9 Jun 2027
in 240 days
Seat utilisation
80%
28 active / 35 seats
Last contact
48d
last call/meeting 169d ago
Why the health score is 73
Usage trend21 / 25
- Active users 28 → 27 (−5%) comparing 04–06 with 08–09
- Sessions −6% over the same period
Seat utilisation15 / 15
- 28 of 35 seats active in 2026-09 (80%)
Engagement recency0 / 15
- Last call/meeting 169 days ago (2026-04-26)
- Last touch of any kind: email 48 days ago
Relationship11 / 15
- Active champion: Zane Walsh (Director of Program Management)
- Decision maker Jade Evans (COO) not engaged in 6 months
- 2 active contacts engaged (multi-threaded)
Support20 / 20
- No open tickets
- Avg CSAT last 90 days: 4.0/5 across 1 ticket(s)
Sentiment (NPS)6 / 10
- Latest NPS 8 from Zane Walsh (champion) on 2026-08-16: “Does what we need.”
Flags
No live conversation in 169 days
Active users vs seats
Activity timeline
- 29 Aug 2026ticketTCK-0063 opened: normal how to (closed, CSAT 4)
- 25 Aug 2026emailShared tips on using templates for recurring projects.Zane Walsh · J. Moreau
- 16 Aug 2026NPSScored 8: “Does what we need.”Zane Walsh
- 26 Apr 2026callQuick sync on onboarding two new team leads.Amir Vance · J. Moreau
- 18 Apr 2026NPSScored 9: “A bit pricey for what we use.”Zane Walsh
- 16 Apr 2026emailShared tips on using templates for recurring projects.Zane Walsh · J. Moreau
Next step
No next step set.
Suggested actions
- No live conversation in 169 days. Call Zane Walsh to reset the cadence and book a QBR.
Tasks
| Task | Rule | Priority | Due | |
|---|---|---|---|---|
Check in with Zane Walsh: no contact for 48 days Last logged touch 2026-08-25. | No contact 30+ days | normal | 17 Oct 2026 |
Contacts
| Name | Role | |
|---|---|---|
| Zane Walsh Director of Program Management | champion | zane.walsh@nimbuscloudwor.com |
| Jade Evans COO | decision maker | jade.evans@nimbuscloudwor.com |
| Amir Vance Coordinator | user | amir.vance@nimbuscloudwor.com |
| Liam Turner Controller | billing | liam.turner@nimbuscloudwor.com |
Support tickets
| Ticket | Opened | Priority | Status | CSAT |
|---|---|---|---|---|
| TCK-0063 how to | 29 Aug 2026 | normal | closed | 4 |