Orchard Foods
Starter · Retail · APAC · ACC-025
89 Healthy
Priority 1
ARR
$6k
contract since 1 Jul 2023
Renewal
1 Jul 2027
in 262 days
Seat utilisation
90%
9 active / 10 seats
Last contact
9d
last call/meeting 9d ago
Why the health score is 89
Usage trend25 / 25
- Active users 7 → 8 (+13%) comparing 04–06 with 08–09
- Sessions +19% over the same period
Seat utilisation15 / 15
- 9 of 10 seats active in 2026-09 (90%)
Engagement recency15 / 15
- Last call/meeting 9 days ago (2026-10-03)
Relationship8 / 15
- Active champion: Tara Morgan (Head of Operations)
- Decision maker Tara Jensen (COO) not engaged in 6 months
- Only 1 active contact engaged: single-threaded
Support20 / 20
- No open tickets
Sentiment (NPS)6 / 10
- Latest NPS 7 from Tara Morgan (champion) on 2026-08-16: “Reporting could be better.”
Flags
No flagsActive users vs seats
Activity timeline
- 3 Oct 2026meetingQuarterly business review. Reviewed adoption and upcoming projects.Tara Morgan · J. Moreau
- 16 Aug 2026NPSScored 7: “Reporting could be better.”Tara Morgan
- 9 Apr 2026emailShared help-centre articles on reporting dashboards.Tara Morgan · J. Moreau
- 30 Mar 2026callQuick sync on onboarding two new team leads.Tara Morgan · J. Moreau
Next step
No next step set.
Suggested actions
- Expansion signal: 90% of seats in use: close to the limit. Propose a seat / plan upgrade.
Expansion signals
- 90% of seats in use: close to the limit
Tasks
No tasks here.
Contacts
| Name | Role | |
|---|---|---|
| Tara Morgan Head of Operations | champion | tara.morgan@orchardfoods.com |
| Tara Jensen COO | decision maker | tara.jensen@orchardfoods.com |
Support tickets
No tickets.