Redwood Consulting
Growth · Professional Services · NA · ACC-027
72 Healthy
Priority 6
ARR
$46k
contract since 28 Aug 2024
Renewal
28 Aug 2027
in 320 days
Seat utilisation
85%
34 active / 40 seats
Last contact
42d
last call/meeting 164d ago
Why the health score is 72
Usage trend23 / 25
- Active users 34 → 34 (−2%) comparing 04–06 with 08–09
- Sessions −4% over the same period
Seat utilisation15 / 15
- 34 of 40 seats active in 2026-09 (85%)
Engagement recency0 / 15
- Last call/meeting 164 days ago (2026-05-01)
- Last touch of any kind: email 42 days ago
Relationship8 / 15
- Active champion: Nia Khan (Head of Operations)
- Decision maker Priya Vance (CTO) not engaged in 6 months
- Only 1 active contact engaged: single-threaded
Support20 / 20
- No open tickets
- Avg CSAT last 90 days: 5.0/5 across 1 ticket(s)
Sentiment (NPS)6 / 10
- Latest NPS 8 from Nia Khan (champion) on 2026-08-14: “Does what we need.”
Flags
No live conversation in 164 days
Active users vs seats
Activity timeline
- 5 Sept 2026ticketTCK-0066 opened: low performance (closed, CSAT 5)
- 31 Aug 2026emailShared tips on using templates for recurring projects.Nia Khan · J. Moreau
- 14 Aug 2026NPSScored 8: “Does what we need.”Nia Khan
- 2 Jul 2026ticketTCK-0036 opened: low billing (closed, CSAT 4)
- 17 Jun 2026ticketTCK-0031 opened: high performance (closed, CSAT 3)
- 1 May 2026meetingQuarterly business review. Reviewed adoption and upcoming projects.Nia Khan · J. Moreau
Next step
No next step set.
Suggested actions
- No live conversation in 164 days. Call Nia Khan to reset the cadence and book a QBR.
Tasks
| Task | Rule | Priority | Due | |
|---|---|---|---|---|
Check in with Nia Khan: no contact for 42 days Last logged touch 2026-08-31. | No contact 30+ days | normal | 17 Oct 2026 |
Contacts
| Name | Role | |
|---|---|---|
| Nia Khan Head of Operations | champion | nia.khan@redwoodconsult.com |
| Priya Vance CTO | decision maker | priya.vance@redwoodconsult.com |
| Olivia Zimmer Team Lead | user | olivia.zimmer@redwoodconsult.com |
| Jonah Alvarez Finance Manager | billing | jonah.alvarez@redwoodconsult.com |
Support tickets
| Ticket | Opened | Priority | Status | CSAT |
|---|---|---|---|---|
| TCK-0066 performance | 5 Sept 2026 | low | closed | 5 |
| TCK-0036 billing | 2 Jul 2026 | low | closed | 4 |
| TCK-0031 performance | 17 Jun 2026 | high | closed | 3 |