Solstice Travel
Growth · Hospitality · EMEA · ACC-028
72 Healthy
Priority 6
ARR
$34k
contract since 25 Apr 2023
Renewal
25 Apr 2027
in 195 days
Seat utilisation
67%
20 active / 30 seats
Last contact
6d
last call/meeting 160d ago
Why the health score is 72
Usage trend25 / 25
- Active users 20 → 22 (+7%) comparing 04–06 with 08–09
- Sessions −7% over the same period
Seat utilisation11 / 15
- 20 of 30 seats active in 2026-09 (67%)
Engagement recency0 / 15
- Last call/meeting 160 days ago (2026-05-05)
- Last touch of any kind: email 6 days ago
Relationship11 / 15
- Active champion: Eli Turner (Head of Operations)
- Decision maker Dana Nakamura (Head of Delivery) not engaged in 6 months
- 2 active contacts engaged (multi-threaded)
Support20 / 20
- No open tickets
- Avg CSAT last 90 days: 4.0/5 across 2 ticket(s)
Sentiment (NPS)5 / 10
- No NPS response from a current contact: scored neutral
Flags
No live conversation in 160 days
Active users vs seats
Activity timeline
- 6 Oct 2026emailSent monthly product update and webinar invite.Eli Turner · J. Moreau
- 30 Sept 2026ticketTCK-0075 opened: high how to (closed, CSAT 4)
- 3 Sept 2026ticketTCK-0065 opened: normal how to (closed, CSAT 4)
- 12 Jul 2026ticketTCK-0039 opened: high performance (closed, CSAT 5)
- 5 May 2026callCheck-in call. No major issues raised; team using timelines and resource views.Maya Walsh · J. Moreau
- 21 Mar 2026meetingQuarterly business review. Reviewed adoption and upcoming projects.Maya Walsh · J. Moreau
- 16 Mar 2026meetingQuarterly business review. Reviewed adoption and upcoming projects.Eli Turner · J. Moreau
Next step
No next step set.
Suggested actions
- No live conversation in 160 days. Call Eli Turner to reset the cadence and book a QBR.
Tasks
No tasks here.
Contacts
| Name | Role | |
|---|---|---|
| Eli Turner Head of Operations | champion | eli.turner@solsticetravel.com |
| Dana Nakamura Head of Delivery | decision maker | dana.nakamura@solsticetravel.com |
| Maya Walsh Coordinator | user | maya.walsh@solsticetravel.com |
| Fatima Morgan Finance Manager | billing | fatima.morgan@solsticetravel.com |
Support tickets
| Ticket | Opened | Priority | Status | CSAT |
|---|---|---|---|---|
| TCK-0075 how to | 30 Sept 2026 | high | closed | 4 |
| TCK-0065 how to | 3 Sept 2026 | normal | closed | 4 |
| TCK-0039 performance | 12 Jul 2026 | high | closed | 5 |