Tasks
Created automatically by the rules below every time the portfolio is loaded. Marking a task done is saved; it only comes back if the situation changes again (e.g. contact lapses again after you log a call).
Rule:AllAt-risk account (5)No contact 30+ days (11)Renewal in 90 days (7)Renewal date passed (1)No active champion (1)Open escalation (2)Renewal date missing (1)
| Task | Account | Rule | Priority | Due | |
|---|---|---|---|---|---|
Escalate open tickets for Brightpath Health 4 open ticket(s): TCK-0072 high integration; TCK-0073 urgent bug; TCK-0076 high performance; TCK-0080 normal access | Brightpath Health | Open escalation | high | 13 Oct 2026 | |
Escalate open tickets for Tidewater Utilities 1 open ticket(s): TCK-0078 high billing | Tidewater Utilities | Open escalation | high | 13 Oct 2026 |
Task rules
- At-risk account. Health band is "At risk" (score under 50, or a critical flag such as a departed champion, open urgent ticket, 30%+ usage drop or overdue renewal). Creates a risk-review task with the top suggested action.
- No contact 30+ days. No logged touch of any kind in 30+ days. Creates a check-in task for the champion (or decision maker if there is no champion). Logging a note resets it.
- Renewal in 90 days. Renewal date is within the next 90 days. Creates a "start renewal" task due within a week.
- Renewal date passed. Renewal date is in the past with no signed renewal recorded. Creates an urgent task to confirm the paperwork.
- No active champion. Champion has left (or none on file). Creates a task to identify and onboard a new champion.
- Open escalation. Open urgent/high support tickets. Creates a task to escalate with Support and update the customer.
- Renewal date missing. No renewal date on the account. Creates a task to confirm the contract term with Finance.